Atlassian Solutions Engineer

Festanstellung, Vollzeit · India, Remote

Your mission

The Hashgraph Group (THG) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph (“Hedera”) ecosystem.

Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging as the gold standard in DLT for enterprise-grade solutions and decentralized applications (dApps). Hedera is governed by a council of the world’s leading organizations - which include Google, Boeing, IBM, Dell, Deutsche Telekom, LG, Abrdn, London School of Economics, to name a few.

THA works closely with enterprises, startups, governments, and academic and training institutions around the world to deliver financing, custom-design solutions, and professional training and innovation programs, aimed at accelerating the development and utilization of the Hedera Hashgraph network.

Your profile

Ready to architect the future of support? Join us to build the intelligent backbone of our Web3 operations, blending Atlassian mastery, agentic AI, and blockchain data for seamless, secure, and compliant service delivery.

What You’ll Do

· Design & Optimize Workflows: Build advanced Jira Service Management (JSM) workflows for global, “Follow the Sun” support. Automate ticket routing, SLA tracking, and shift handoffs - no ticket left behind.

· Integrate AI & Blockchain: Configure Atlassian Rovo and other AI agents. Connect Jira to on-chain data (Hedera), enabling real-time insights and secure, zero-trust operations.

· Drive Compliance & Security: Implement DORA-compliant reporting, AI guardrails, and “kill switch” workflows for incident response. Ensure knowledge bases are structured for optimal AI ingestion and regulatory needs.

· Enable Seamless Integrations: Develop and maintain connections between Atlassian tools, monitoring platforms (Prometheus, PagerDuty), and external APIs using Forge or REST.

· Empower Agents & Engineers: Act as the integration gatekeeper, ensuring every tool communicates flawlessly to support our teams.

What You Bring

· 3-5 years as an Atlassian Administrator/Solutions Engineer (Jira Service Management, Cloud)

· Mastery of JQL, Jira Automation, workflow schemes

· Experience with Atlassian Intelligence, Rovo, or similar ITSM AI integrations

· Scripting skills (Groovy, Python, JavaScript) for custom apps/integrations

· Confluence knowledge base administration for external customers

· Strategic mindset: Translate business needs into technical solutions

· Atlassian Certified Professional (ACP-100/400/420) preferred

Why us?

What we offer

A unique opportunity to be a part of the world’s leading DLT ecosystem
Significant career growth potential in a fast growing sector
Working with colleagues and on projects across the globe
Open and direct communication, flat structures
Flexible working hours
Competitive salary package

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About us

The Demo Daten GmbH is a fictional company created by Personio to familiarize our customers with our software.

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Wir freuen uns auf Sie!

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